I've wondered somedays as I drive down 169 through Shakopee just how that city can support a whole host of rather large furniture stores (Ashley, Furniture Outlets USA and now Slumberland) essentially across the street from each other. The reason I ponder this is that the city consisting on big-box retailers and townhomes just became home to a Slumberland Furniture store. I have to assume that the quality of the furniture has to be better than that of the now-defunct Wickes Furniture where we bought the bulk of our furniture almost five years ago. Most of that furniture would be better suited for a dumpster but that is another story for another day.
I've scoped out other furniture retailers, hoping to find a better level of quality and customer service for that next big furniture purchase. After reading this recap of a customer service nightmare at the new Shakopee Slumberland I can definitely say that Slumberland is off my list of possibilities. The only dealings I had with them were many years ago in purchasing a coffee table/end table set that thankfully didn't have to be delivered and is holding up wonderfully (unlike that crap from Wickes).
I wish the best for the poor guy who's being taken for a ride through hell by Slumberland but it reminded me with my hellish experience with Home Depot a couple years back. Is it a thing of the past that the customer is always right?
4 comments:
The customer is rarely right nowadays.
Right? You're lucky if you're even called the customer these days. I love to go to Home Depot to be ignored. I'll even think to myself...I havne't been ignored for a long time; I think I'll head down to Home Depot!
"Is it a thing of the past that the customer is always right?"
Ab so F'ing lutely! Everything has went from "always right" to "always wrong." I bounced a DVD player off the head of a suspicious type at Best Buy who said I couldn't return it (still in the box, never opened), because "I might have done something to it. When it hit the floor after his head, I said "There. Now I've done something to it", picked it up, and threw it down another aisle.
I may have under reacted a bit, but the dude had me royally pissed.:)
Damn, that's the type of reaction I've never even had. Congrats!
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