Thursday, September 18, 2008

How to I.Q. profile retail employees

Forgive me, but I was at the local Wal-Mart late yesterday afternoon. Yes, after years of vowing that I wouldn't become a Wal-Mart shopper, I have done just that because the grocery selection in Shakopee sucks. Ever since losing our Rainbow Foods Fresh Store, the only alternative is Cub which contrary to popular belief isn't actually cheap but only presents itself as such.

So, there I was, after 20 minutes of barreling through aisles crowded with the bottom rung of society I had found my way to the checkouts. Yes, it only took me twenty minutes to shop because I actually know what I need when I go grocery shopping unlike these indecisive types who also failed their class in Shopping Cart Etiquette 101 (hug the shelves with your cart and keep moving, fuckers).

The checkouts at Wal-Mart are an adventure. There is always at least one of the Shakopee store's eight express lanes open but these are reserved for folks with less than twenty items. Never mind the fact that the 15 or so people waiting might have a collective I.Q. of 12 based on their overflowing shopping carts containing hundreds of items each.

Another popular choice is the long lines at the self-checkouts. These are not even an option for me because the people ahead of me in the queue line can never manage to successfully scan and bag two items in succession, much less their entire cart-o-crap and then there's the whole matter of a paycheck. They don't pay me to scan and bag my own crap so it's a no go Wally.

That leaves me with the standard checkouts. I believe that the Shakopee Super Wal-Mart is home to no less than 36 checkouts. At peak times, such as 5:10 PM on a Wednesday afternoon, six of them can be found open. Of course this 1:6 ratio isn't entirely pathetic. It could be a 1:12 ratio. The big problem here is that these shoppers, as inbred as the outwardly appear, know how to fan out. They migrate to the "hard goods" side of the checkouts with their carts full of ice cream and juice boxes and stack up eight people deep.

That leaves me scoping out the situation. This is where my patented "checkout employee I.Q. profiling method" is trotted out.

If said checker is sloppily dressed, I pass. If said checker breathing heavily, wedged precariously in the checker cubicle and can be smelled from a distance of ten-plus yards, I pass. What I truly seek out is that one checker who is a fucking machine. The person who is faster than the electronic beeps coming from their register.

Even entering a longer line here will net you a shorter wait time. If Sally the SUV driving Soccer Mom has four screaming children in tow and a cart full of everything from Golden Delicious Apples to zip-up diapers, you still stand to win.

And win I did. This girl running her checkout with the utmost precision and speed rocketed through my purchases. She dragged things across the scanner with fluid precision and bagged them effortlessly. She conversed with me, asked about my day, mentioned her child and husband and I think she even told me her blood type. This girl was good.

Sadly, this interaction at the checkout stand was the high point of my day to that point. And it was at Wal-Mart to boot. I feel dirty having confessed this experience. I still loathe the local shopping 'scene' but has Wal-Mart stepped up their game?

Speaking of stepping up the game, check out the ever-increasing quality of photos from across Minnesota at MinnPics.

9 comments:

United Studies said...

That girl needs a promotion! She's too smart to be working the cash registers.

My last trip to Walmart a couple of weeks ago, I got the cashier from hell. I don't know if he was slightly mentally handicapped or now, but there was something wrong. Then I handed him my coupons, and after scanning 5 of them (I had about 10) he got confused and stopped scanning them.

MJ said...

I LOVE fast checker-outers. I always feel the need to leave a tip for them or something.

I hate Wal-Mart thought, so you won't see me stepping in there to find that one exception to the rule. I think they send the worst of the worst to my Wal-Mart anyway.

Countess B said...

I have come to the conclusion that Walmart is owned and run by Satan. I avoid going in there. However, there are times where I cannot find something I want anywhere else, and I just know that Walmart will have it, damn them.

I walk in to buy one thing, and leave spending over $100.00

DAMN YOU WALMART!!!

justacoolcat said...

I could really test out your system.

I always, and I mean always, choose the wrong line.

Which probably says something about my I.Q. as well.

Michelle Ann said...

Oh I feel your pain... I refuse to shop at Wal Mart, mostly due to their ruthless business practices. But, you are also correct, those assholes have the lowest prices. Then there is the issue of their...how do we put it...clientele. I feel like I need a shower after I shop there. So, I finally swore them off and mostly head to Target and choose to pay a little more for a better experience.

I fucking hate Wal Mart

James said...

Oh man, I've dealt with this so many times at Wal-Mart it's not even funny. Last year before Christmas I stopped in to get some stuff for my nephew. I had a cart full of stuff and went to the bank of checkouts up front. Like four of them were open, every single line choked with people with full carts.

I just pushed my cart to the back of the store and left.

I haven't been back since.

Crazy Lady said...

You could have been describing a Walmart in Vegas...

Anonymous said...

haha, that's awesome! IQ-profiling. Do you also profile the people in line? Sometimes that's a must because one determined queue-wrecker can take down even the most efficient cashier.

noisysmile said...

in a lot of places wal mart is unavoidable.