Since purchasing a boombox with the brand name of iLive late in the summer of 2013, I have been wary of using any of its functions outside of the FM radio. Since the first time I tried using its bluetooth connectivity, the recurring problem has been its inability to actually remember the FM presents I specified after having the nerve to use other functions outside of the FM radio. I let it slide the first few times, assuming that I needed batteries installed in the boombox for some reason and today actually had the time to call and attempt to resolve the problem. After being unsatisfied with having to spend $20.00 to replace an obviously defective boombox I have written the below letter regarding the iLive IBC233B boombox and its problems including failure to remember FM presents and an LCD screen which is painfully dim.
********
I've had an ongoing problem since purchasing the above listed item in early September where after switching sources on the boombox the FM presents I had specified are reset to the factory defaults. I have tried the holding down the power button to reset the unit "fix" which has not worked. I spoke to customer service via phone and was informed the item in question is out of warranty and could only be replaced for a cost of $20.00. I find this solution unsatisfactory as this item has not worked as it should since the day I purchased it and due to being to busy to troubleshoot an item which I expected to perform normally I am now likely out the cost of this item. While I have no expectation of a company standing behind their poorly designed and non-functioning electronics, I would be pleasantly surprised if someone in an area of power would make an exception in an attempt to satisfy a new customer. All I truly want is for this boombox to function as I expect it should with presets which stay stored after switching sources and an LCD screen which is bright enough to actually read.
No comments:
Post a Comment